Refund policy

Thank you for choosing SturgeonCaviarUSA.com

Please check your order upon delivery and contact us immediately if you receive a damaged, warm, or incorrect item. Each shipment is equipped with a Freshtag™ temperature indicator that ensures your order remains within optimal temperature ranges during transit. We are committed to your satisfaction and will work quickly to resolve any issues.

Return and Exchange Policy

Due to the perishable nature of our products, we do not accept returns or exchanges.

Replacement and Refund Policy

If you receive a product that is damaged, defective, or not as described, we'll gladly offer a replacement or refund. To initiate a replacement or refund, please contact our customer service team within 24 hours of receiving your order, providing:

  • Your order number
  • Your full name
  • Contact phone number
  • Contact email
  • A description of the issue
  • Supporting photos or videos

To qualify for a replacement or refund, your item must be in the same condition that you received it. Please keep all original packaging for review. If your request is approved, we will either reship your order or issue a refund.

 

Cancellation policy

We understand that plans can change, and we strive to make the cancellation process as seamless as possible. Please review our policy before placing an order.

Cancellation Eligibility

Orders can only be canceled if they have not yet been shipped or picked up.

How to Cancel Your Order

To request a cancellation, please contact our customer service team within the eligible timeframe. Be sure to include:

  • Your order number
  • Your full name
  • Contact phone number
  • Contact email

Cancellation Confirmation

We will confirm your cancellation request via email or SMS within one business day.

Canceled Orders Refund Policy

  • If your cancellation request is approved, a refund will be issued for the total order amount, deducting a 3% cancellation fee.
  • Refunds will be issued to the original payment method within 1 business day. Please allow up to 5 business days for the refund to be reflected in your account.

Important Notes

  • We reserve the right to update this policy at any time. Any changes will be posted on our website.
  • By placing an order, you agree to the terms outlined in this policy.

If you have any questions, feel free to reach out to our customer service team.

SturgeonCaviarUSA.com